Privacy Policy

We collect information you provide directly, including your name, email address, mobile phone number, mailing address, billing information, pet information (such as breed, age, medical and dietary needs, veterinarian, and emergency contacts), photos you upload, and any messages you send us. We also collect basic technical information about your device and how you use our site.

We use your information to evaluate membership applications, schedule and deliver pet care services, process payments, communicate with you about your account or pet, respond to your inquiries, and improve our services. We may use service providers (such as payment processors, scheduling tools, and messaging vendors like Twilio) who process information on our behalf and are contractually required to protect it.

If you provide your mobile number and opt in, we may send you SMS text messages related to your application, scheduling, service updates, reminders, billing, and other account or care communications.

• Message frequency: Message frequency varies based on your activity with us. You can typically expect up to approximately 10 messages per month, with additional messages tied to scheduled visits, billing events, or time-sensitive care updates.
• Message and data rates may apply. Carrier message and data rates may apply to any messages sent to you from us and to us from you. Contact your wireless provider for details on your plan.
• Opt out at any time: Reply STOP to any text message to unsubscribe. Reply HELP for help, or contact us at hello@palmbeachpet.com.
• Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. Mobile information is only shared with the service providers (such as our SMS messaging platform) that are strictly necessary to deliver the text messages you have requested or that are related to the services we provide to you, and those providers are not permitted to use your number for any other purpose.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our site is used. You can control cookies through your browser settings.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is fully secure, but we work hard to safeguard the information you trust us with.

You may update your account information at any time by signing in, or by contacting us. You can opt out of SMS messages by replying STOP, and you can request deletion of your information, subject to legitimate business and legal retention requirements, by emailing us.

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version. Material changes will be communicated through the site or by other appropriate means.

Questions about this Privacy Policy? Email hello@palmbeachpet.com.